Subscriptions
Support subscriptions give you fast access to our top-notch development team and include lifetime licensing for future versions of our software. With a support subscription, you are always licensed to use the most up-to-date version available.
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Forum Support | ||||
| Email Support | ||||
| Phone Support | ||||
| Web Meeting Support | ||||
| Emergency Bug Fixes | ||||
| 24x7 Emergency Availability | ||||
| Maximum Initial Response Time | 48 hours | 24 hours | 12 hours | 1 hour |
| Lifetime Licensing* | ||||
| Credits (per developer) | 50 | 100 | 150 | 200 |
* Lifetime licensing makes sure you always have the latest and greatest. Even major revision releases are yours to download as long as your support subscription is active.
Details
A new support case uses 10 credits per incident. Phone and web meeting support use 50 credits per hour, with a 25 credit minimum.
| Subscription | 1-Developer Pack | 8-Developer Pack |
|---|---|---|
| Bronze | $249 per year | $999 per year |
| Silver | $499 per year | $1,999 per year |
| Gold | $749 per year | $2,999 per year |
| Platinum | $999 per year | $3,999 per year |
| Email: | support@frozenmountain.com |
| Telephone: | 1-888-FRZN-MTN |
| Hours: | 8:00 AM to 5:00 PM PST (Monday – Friday, excluding company holidays) |
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