Support subscriptions give you fast access to our top-notch development team and include lifetime licensing for future versions of our software. With a support subscription, you are always licensed to use the most up-to-date version available.
|Web Meeting Support|
|Emergency Bug Fixes|
|24x7 Emergency Availability|
|Maximum Initial Response Time||48 hours||24 hours||12 hours||1 hour|
|Credits (per developer)||50||100||150||200|
* Lifetime licensing makes sure you always have the latest and greatest. Even major revision releases are yours to download as long as your support subscription is active.
A new support case uses 10 credits per incident. Phone and web meeting support use 50 credits per hour, with a 25 credit minimum.
|Subscription||1-Developer Pack||8-Developer Pack|
|Bronze||$249 per year||$999 per year|
|Silver||$499 per year||$1,999 per year|
|Gold||$749 per year||$2,999 per year|
|Platinum||$999 per year||$3,999 per year|
|Hours:||8:00 AM to 5:00 PM PST (Monday – Friday, excluding company holidays)|
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