WebSync Subscriptions
WebSync Support Subscriptions give you access to our top-notch development team, fast response times, and all upgrades within a major version of WebSync.
Without a prepaid support subscription, hourly support is available for $120/hour.
| Level 1 | Level 2 | Level 3 | Level 4 | |
|---|---|---|---|---|
| Price per Year | $299 | $999 | $2,499 | $4,999 |
| Email Support 1 | ||||
| Phone Support 2 | ||||
| Web Meeting Support 3 | ||||
| Priority Bug Fixes 4 | ||||
| Max Init. Response Time 5 | 72 hours | 48 hours | 24 hours | 12 hours |
| Includes Upgrades within Major Version 6 | Yes | Yes | Yes | Yes |
| Included Credits 7 | 80 | 300 | 800 | 2,000 |
1 Email support uses 10 credits per incident.
2 Phone support uses 50 credits per hour, with a 25-credit minimum.
3 Web meeting support uses 50 credits per hour, with a 25-credit minimum.
4 Custom builds will be delivered to patch any bug, even ones with known workarounds.
5 Requests will be acknowledged within the maximum time listed, although actual response time may be faster. This does not include the total time required to resolve the request.
6 Upgrades within a given major version are included while the support contract is valid. For example, 2.0.0-2.9.9 are within the same major version.
7 Additional credits can be purchased at your support package rate.
2 Phone support uses 50 credits per hour, with a 25-credit minimum.
3 Web meeting support uses 50 credits per hour, with a 25-credit minimum.
4 Custom builds will be delivered to patch any bug, even ones with known workarounds.
5 Requests will be acknowledged within the maximum time listed, although actual response time may be faster. This does not include the total time required to resolve the request.
6 Upgrades within a given major version are included while the support contract is valid. For example, 2.0.0-2.9.9 are within the same major version.
7 Additional credits can be purchased at your support package rate.
| Email: | support@frozenmountain.com |
| Telephone: | 1-888-FRZN-MTN |
| Hours: | 7:00 AM to 4:00 PM PST (Monday – Friday, excluding company holidays) |
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