WebSync: Support Subscriptions
WebSync support subscriptions are available at discounted rates. Without a prepaid support subscription,
hourly support is available for $120/hour.
| Level 1 | Level 2 | Level 3 | Level 4 | |
|---|---|---|---|---|
| Price per Year | $299 | $999 | $2,499 | $4,999 |
| Email Support 1 | ||||
| Phone Support 2 | ||||
| Emergency Bug Fixes | ||||
| Max Initial Response Time 3 | 72 hours | 48 hours | 24 hours | 12 hours |
| Included Credits 4 | 80 | 300 | 800 | 2,000 |
1 Email support uses 10 credits per incident.
2 Phone support uses 50 credits per hour, with a 25-credit minimum.
3 Requests will be acknowledged within the maximum time listed, although actual response time may be faster. This does not include the total time required to resolve the request.
4 Additional credits can be purchased at your support package rate.
2 Phone support uses 50 credits per hour, with a 25-credit minimum.
3 Requests will be acknowledged within the maximum time listed, although actual response time may be faster. This does not include the total time required to resolve the request.
4 Additional credits can be purchased at your support package rate.
| Email: | support@frozenmountain.com |
| Telephone: | 1-888-FRZN-MTN |
| Hours: | 7:00 AM to 4:00 PM PST (Monday – Friday, excluding company holidays) |
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