Questions? Contact us with your pricing questions.
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FAQ
How do you measure minutes of usage?
Usage is measured per minute a single client device is connected to a session sending or receiving video.
For example if a session has 5 clients connected for 15 minutes, the total session usage is 5 x 15 = 75 minutes.
Can you explain the fee for messages?
The WebRTC datachannel is capable of sending and receiving incredible amounts of data in real-time with variable payload sizes. Signaling & chat messages also regularly have variable payload sizes. We've seen customers build amazing apps that use large custom data payloads sent in high volumes, so we've boiled all these use cases down such that a single message = 1kB.
Can I purchase a support plan?
Yes, Frozen Mountain offers a range of dedicated universal support plans that provide support and upgrades for all our products and cloud services. Learn more here.
What if my clients send video between 720p and 1080p?
LiveSwitch Cloud's exceptional flexibility allows developers to implement intelligent logic that selects the optimal resolution of uploaded the video streams. We would apply the 1080p usage rate for any video stream that is greater than 720p but less than or equal to 1080p.
Can you tell me more about the free trial?
The LiveSwitch Cloud unlimited free trial allows your team to experience all available features and build upon the API during the free period. At the end of your trial period the plan will automatically convert to a paid starter plan and your API key will remain unchanged.
Where is reporting and analytics telemetry stored?
LiveSwitch Cloud provides your team with incredible insights into the performance and composition of your sessions. We store this data on our secure encrypted servers with redundancy and recovery systems in place.
