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P1 Guaranteed Response Time: 24h
P2 Guaranteed Response Time: 48h
P3 Guaranteed Response Time: 72h
Weekday Business Hours Triage (PT)
24/7 Triage
Phone Support
Personalized Code Reviews
Dedicated Customer Success Manager
Need to jumpstart your project? Get to the finish line faster with guaranteed response times exactly when you need it.
Community Forum
Documentation
Download Latest SDK Releases
Email Support
P1 Guaranteed Response Time: 24h
P2 Guaranteed Response Time: 48h
P3 Guaranteed Response Time: 72h
Weekday Business Hours Triage (PT)
24/7 Triage
Phone Support
Personalized Code Reviews
Dedicated Customer Success Manager
On a rocket ship ready for blast off? Launch your application faster than ever before. We'll pull out all the stops to grow your business at light speed.
Community Forum
Documentation
Download Latest SDK Releases
Email Support
P1 Guaranteed Response Time: 24h
P2 Guaranteed Response Time: 48h
P3 Guaranteed Response Time: 72h
Weekday Business Hours Triage (PT)
24/7 Triage
Phone Support
Personalized Code Reviews
Dedicated Customer Success Manager
Peace-of-mind that you've always needed, for any issue big or small. Contact our team to create a support package customized for your specific business need.
Community Forum
Documentation
Download Latest SDK Releases
Email Support
P1 Guaranteed Response Time: 24h
P2 Guaranteed Response Time: 48h
P3 Guaranteed Response Time: 72h
Weekday Business Hours Triage (PT)
24/7 Triage
Phone Support
Personalized Code Reviews
Dedicated Customer Success Manager
Assure your operations run smoothly 24/7 with access to an expert team you can rely on.
P1: High priority, mission critical production failures stopping core functionality of the application for which there are no workarounds. Guaranteed response and restorative action recommendation within 24 hours.
P2: Moderate priority, decreased production performance and/or intermittent application issues. Guaranteed response within 48 hours.
P3: Normal priority, development questions and/or non-urgent issues impacting your organization's day-to-day operations. Guaranteed response within 72 hours.
In all cases our team strives to deliver response times above and beyond the stated guarantees above.
The amazing people at Frozen Mountain earned my trust and respect by consistently and reliably delivering superior service in the form of quality products, customer-focused support and a friendly ‘can-do’ mindset
- Steve Berry, Director of Platform Engineering, OnCourse Learning
Working with the team at Frozen Mountain Software has been an excellent experience. They have repeatedly and consistently been available to us to support our 24x7 operation, enabling our platform to experience massive and sustainable growth.
- Eileen Hanson, Director of Operations, ApexChat
Frozen Mountain fulfilled two significant needs for us. First, their products provided the means to build a unique WebRTC platform that we can easily customize, modify, and scale. Second they proved to be a professional resource of support and knowledge on many different IT challenges we came across in our line of work.
- Hany El Mokadem, IT Director, Soliya
Without their dedication and unwavering support, it would have been near on impossible for EF to build and maintain a 365x24x7 worldwide real-time audio/video teaching platform serving up millions of online classrooms globally each year.
- Jason Stoll, Lead Architect, Education First
Frozen Mountain struck me as a very forward thinking and progressive company. In that way I felt our goals were completely aligned.
- Dr. Clinton Osborn, Founder, GuruMD
