Customer Servicev5 

 

Customer Service  Solutions 

Changing how we communicate.

Customers want to connect to a customer service agent when they need to -- where they need to. With WebRTC, support personnel can talk with customers via both chat and video conference using any device they choose. This:

  • Improves customer satisfaction;
  • Increases first contact resolutions;
  • Reduces contact centre operating costs; and,
  • Much more!

Learn more about how Frozen Mountain's LiveSwitch product, is changing customer service.