Frequently Asked Questions

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What is the difference between IceLink and LiveSwitch?
LiveSwitch | IceLink

LiveSwitch extends IceLink.

IceLink is a client-side RTC stack that enables peer-to-peer communications on a variety of platforms. It requires an external signalling component, but aside from that, provides the core client media and network capabilities required for peer-based communications.

LiveSwitch builds on this by adding signalling, security, scalability, recording, and POTS/PSTN interoperability. It includes a signalling gateway, complete with administrative control and reporting, a media server for scaling SFU-based and MCU-based streaming, and a SIP connector bridge for telephony integration. It supports simple peer-to-peer streaming as well, and can dynamically change streaming configurations at runtime.

LiveSwitch is required to support voice and video conferences where the number of participants exceeds what can be carried by a mesh (peer-to-peer) network. For most devices, this threshold is around 2-3 call participants, at which point packet forwarding (SFU) or packet mixing (MCU) by the LiveSwitch media server is required to reduce the resource drain on client devices.

If I have LiveSwitch, do I need IceLink and WebSync as well?
LiveSwitch | WebSync

No. LiveSwitch includes all the media and network capabilities of IceLink and all the signalling capabilities of WebSync. An application using IceLink and WebSync can be migrated to LiveSwitch to take advantage of the additional features.

I license my products to third parties, and so I need an OEM license for LiveSwitch. Do I have to pay the upfront fee again for each customer?
LiveSwitch

No.  You only ever pay the upfront fee once for yourself. You may distribute to as many third parties as you like. However, usage fees by these third parties will be added to your account.

Does LiveSwitch have a PaaS version?
LiveSwitch

Not at this time, although we are considering it for those who do not wish to deploy to their own servers, especially at start up.

Given how easy it is to provision servers in the cloud, you can reduce cost by running your own infrastructure and licensing LiveSwitch rather than paying for a third party PaaS platform. Using your own infrastructure also allows you to pass various regulatory and legal requirements (e.g. for data storage).

Why does LiveSwitch have usage fees when I have to provide my own infrastructure?
LiveSwitch

Frozen Mountain attempts to be fair to everyone.  Our goal is to align our licensing, support, and maintenance costs to your revenue model as much as possible in order to create value-based pricing. By charging by either peak monthly concurrency or per minute, those who use the product extensively (and require more resources to support) pay more. If our pricing does not suit your particular revenue model, please feel free to contact us.

What is the difference between LiveSwitch and Skype or FaceTime?
LiveSwitch

LiveSwitch is the underlying technology stack required to build and deploy a service or application like Skype or Facetime. The LiveSwitch package includes sample apps that demonstrate the use of the client API for building voice, video, and data calling and conferencing into your own application or service.

Do I still need a STUN/TURN server with LiveSwitch?
LiveSwitch

Yes, for peer-to-peer connections. For connections to the LiveSwitch media server, TURN is not required, although some Internet Service Providers have been known to inspect packets and interfere with real-time streaming media that does not run over TURN.

The LiveSwitch package includes a TURN server, but is also compatible with hosted solutions like XirSys and open-source projects like coturn.

Can I use LiveSwitch for a text chat application?
LiveSwitch

Absolutely. LiveSwitch has full support for sending and receiving text-based messages to a channel or to a specific user, device, or client.

Does LiveSwitch support ORTC in Edge?
LiveSwitch

Yes. LiveSwitch supports numerous browser platforms including Chrome, Firefox, Edge, Safari, and Internet Explorer. It also supports a wide range of native platforms including Android, iOS (Swift and Objective-C), macOS (Swift and Objective-C), .NET, Universal Windows Platform (UWP), Java (Windows, macOS, and Linux), and the Xamarin cross-platform development environment.

What are the minimum client platform requirements for LiveSwitch?
LiveSwitch

LiveSwitch supports the latest releases of Chrome, Firefox, Safari, Edge, and Xamarin. It also supports back to Internet Explorer 9, Android 4.4.4, iOS 8, macOS 10.10, Windows 7, .NET 3.5, and Java 6.

What codecs can I use with LiveSwitch?
LiveSwitch

LiveSwitch supports the Opus, PCMU, and PCMA audio codecs, and the VP8, VP9, and H.264 video codecs.

Does LiveSwitch support screen sharing?
LiveSwitch

Yes, with a few caveats for web browsers.

Chrome does not currently support changing the video source of an active connection, so currently, creating a new connection is the recommended approach. This also allows the audio/video stream from the device microphone/camera to remain active.

Chrome also requires an extension to be installed to enable screen sharing. The LiveSwitch package includes the code for this extension, which can be customized with your application name, logo, and contact information before uploading to the Chrome web store.

Firefox supports screen-sharing without an add-on. Safari and Edge do not currently support screen-sharing.

Can LiveSwitch do whiteboarding?
LiveSwitch

Yes. Although LiveSwitch does not have built-in support for capturing touch events, it can be used to stream touch or mouse coordinates which can be rendered on a canvas for real-time whiteboarding.

Can I record with LiveSwitch?
LiveSwitch

Yes, simply enable recording in your media server configuration.

What is the best way to evaluate LiveSwitch?
LiveSwitch

Download a free trial of LiveSwitch or check out our online web demo at demo.liveswitch.fm. The LiveSwitch trial package includes an installer for the gateway, media server, and SIP connector, as well as example code for Android, iOS, .NET, and JavaScript. Examples for other platforms are coming soon!

Where can I vote on new features to be added to LiveSwitch?
LiveSwitch

Frozen Mountain appreciates customer feedback for new features. You can send feature requests to sales@frozenmountain.com or support@frozenmountain.com, or join the public community conversation at support.frozenmountain.com.

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